Three ways to speak to a travel agent in Orlando

Three ways lead into this office and they suit different questions. The written request is for a person who already has dates and wants a figure set against them. The telephone is for a person reading the year strip and working out which of the twenty eight windows their free fortnight in March lands inside. Email carries whatever runs long. All three reach the same small group at 1350 N. Orange Avenue, Suite 221, Orlando, FL 32789, so whichever you pick you speak to a travel agent in Orlando.

A written request settles the date

The form at the foot of this page, and the longer one at request a trip quote 24/7, takes a request straight to a number. Give the window you are looking at, how many people are traveling and how they share rooms, and the widest spread of dates you could really leave on. With that much in hand the office can check your nights against the operating company's own dated list and come back with a figure and a statement of what sits inside it. A booking request can be sent at any hour of the day, and the answer follows inside one business day.

Calls run one way only

+1 (407) 629-3157 is for the questions that go faster spoken than typed: whether the third week of February still falls inside the drift ice window or lands a fortnight past it, what a mark of three out of four means for a family with a seven year old in it, whether a stay can begin on a Tuesday instead of a Saturday.

Calls run one way only. You ring the office; the office never rings you and never sends a text message, so a number left with us is used to answer a call and for nothing else. If the telephone goes unanswered, put the same question in writing rather than waiting for a call back, because the reply arrives in writing either way.

Two addresses, and why they are kept apart

bookings@rovinghours.com takes anything new: a question about a window, a request for the full account of what a trip includes and what it leaves out, a query about how one of the four hour marks works in practice. Roving Hours Bookings LLC is the company that answers there, and Roving Hours is the name it works under.

corrections@rovinghours.com takes corrections to a quote that has already gone out. A surname spelled wrong, a room split changed from two doubles to a triple, a fourth traveler added, dates pushed back by a week. A correction sent to that address is read as a correction instead of joining the queue of first inquiries, which is the whole reason the second address exists.

A deadline instead of counter times

No opening times are printed on this site, and the reason is not modesty about the size of the office. Opening times describe when a door is unlocked, which is a fact about a room rather than a fact about your message. Two people who write at ten to five on a Friday can read an identical window and still get their answers four days apart. What a person actually wants to know is when the answer arrives, so that is the promise published here instead.

The form stays open every hour of every day of the year. What it collects is a request and not a reservation, a person reads it, and an answer is written within one business day.

The clock starts when your message lands and stops when an answer with something in it goes back; a holding note does not stop it. Where a window has to be checked against the operating company's dated list before anything can be priced, you are told so inside the same period, together with how long that check usually takes.

Whatever route you pick, three things make the first answer useful: the trip or the month you have in mind, the number of people and how they share, and the widest set of dates you could genuinely travel on. Windows in this catalogue move, several of them by ten days from one year to the next, so a person who can shift a week is easier to place than a person fixed to one Saturday.

If you would rather read before you ask, the whole year is drawn as a single strip at the whole year laid out in one strip, and the same catalogue broken into months sits at what is open in the weeks you can travel. how a request becomes a held window sets out what happens between a request and a reservation that is actually held, the terms for ending a booking early covers changing or dropping one, and what gets asked most often before people commit answers the questions that come in over and over. None of those pages asks for a card number and neither does this one, because the company running your trip raises its own bill in its own name once your place is reserved.